STREAMAFRIQUE

PRIVACY AND DATA PROTECTION POLICY

Thank you for choosing to be part of our community at Streamafrique Uganda Limited (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at http://help:streamafrique.com .

General aspects

Streamafrique, through some features offered on this Site, collects, stores, protects, handles and otherwise uses certain types of information that could be classified as Personally Identifiable Information or Personal Data. This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information, by Streamafrique in connection with Streamafrique services. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at privacy@streamafrique.com.

 

We, guided by policy, practice, integrity and equity shall make every reasonable effort to protect Personally Identifiable Information or Personal Data provided by you and handle collected information appropriately.

Read this Policy carefully before you provide any Personal Data or Personally Identifiable Information to us.  It will help you make informed decisions about sharing your information with us. Please proceed if you find the following terms agreeable. Otherwise, you are always welcome to peruse our Site without sharing your Personal Data with us.

This privacy policy applies to all information collected through https://streamafrique.com (“Website”), the streamafrique app or our corresponding apps ("Apps"), and/or any related services, sales, marketing or events (we refer to them individually in this policy as the “Site” and collectively as the "Sites").  

 

 

Definitions

These are key terms used in this Policy:

“Personally Identifiable Information” or “Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, psychological, genetic, mental, economic, cultural, or social identify of that natural person.

“Data Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Our Data Controller is Streamafrique International B.V.

“Data Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

“Data Subject” is the natural person whose personal data is collected and/or processed.

What type of Data do we collect from users?

Personal information (Personal data) that you voluntarily disclose to us in consideration of the information given to you in this policy. This information includes, but may not be limited to; name, address, contact, credentials (passwords, password hints and similar security information used for authentication and account access), payment information and social media login data.

We collect this data upon registration, expressing interest in obtaining information about us or our products and/or services, when participating in activities on the Sites (such as posting messages in our online forum or entering competitions, contests or giveaways) or otherwise contacting us.

All visitors are free to peruse and access the publicly available information on our Site, without providing any Personally Identifiable Information.

In addition, we have access to and use data collected by Google Analytics not limited to; your computer’s IP address, the URL/domain name of any referring website, the time and date of your visit to the Site, browser and device characteristics, operating system, language preferences and location. This information is primarily needed to maintain security and operation of our Sites, and for internal analytics and reporting purposes.

We may also obtain information from you from other sources such as public data bases, joint marketing partners, social media platforms as well as third parties.

How is the information collected?

Streamafrique uses third-party platforms to improve the experience of the user. These third-party platforms allow you to subscribe to news and updates, interact with and share our content with your networks, and allow us to know your preferences in order to improve your experience. These third-party platforms include but not limited to, jwplayer, caster, amazon,mixlr google Analytics.

When you subscribe to receive new and updates from Streamafrique, your Personally Identifiable Information is collected and stored by StreamAfrique. Third party platforms where redirects, iframes or user sessions can be shared might also collect and log information about a user including but not limited to device or software details and IP addresses. 

Google Analytics uses cookies, which are small files transferred to your computer’s hard drive through your web browser (if you allow it) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information (see section above). Please see Google Analytics’ privacy policy for information on what they do with information collected. If you are interested in getting to know more about the cookies used by Google Analytics, consult this page. In case you opted to prevent Google Analytics cookies altogether, you can install an opt-out add-on for your browser by clicking here.

jwplayer is a CDN for content that uses cookies to trace the use of the functions relative to consumed media. You can consult jwplayer privacy policy here.

Castr also referenced as castr.io is a CDN for real time streaming content that uses cookies to trace the use of the functions relative to consumed media. You can consult castr privacy policy here.

Mixlr also referenced as mixlr.com is an audio broadcasting solution for real time audio streaming content that uses cookies to trace the use of the functions relative to consumed media. You can consult mixlr privacy policy here.

 

StreamAfrique we will let you know if and when other data-collecting third party platforms are used in the future with in a period of 180 days by updating the privacy policy.

How do we use the collected information?

Whether as a Data Controller or as a Data Processor, we may use the information we collect from you as a Data Subject in the following ways:

to determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendations for movies and TV shows we think will be of interest to you, determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes), and help us quickly and efficiently respond to inquiries and requests;

to coordinate with Partners on making the Streamafrique service available to members and providing information to non members about the availability of the Streamafrique service, based on the specific relationship you have with the Partner;

prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms (such as determining whether and for which Streamafrique signup offers you are eligible);

to analyze and understand our audience in order to personalize its experience, improve our service quality (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;

to communicate with you concerning our service so that we can send you news about Streamafrique, details about new features and content available on Streamafrique, special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications (described below). Please see the "Your Choices" section of this Privacy Statement to learn how to set or change your communications preferences.

to help diagnose and solve issues with the site in order to improve it and better serve you.

to follow up with you after correspondence (live chat or email inquiries), send information, respond to inquiries, and/or other requests or questions.

We basically process your information for purposes based on legitimate business interests, the performance of our contract with you, compliance with our legal obligations, and/or your consent.

Yes, we and our Service Providers use cookies and other technologies (such as web beacons), as well as resettable device identifiers, for various reasons. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use, what they do, and your choices regarding their use. 

Cookies and similar technologies, web beacons, and resettable device identifiers

Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. We use other technologies such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, these other technologies may store small amounts of data on your device. Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. In many cases, declining cookies will impair the effectiveness of web beacons associated with those cookies.

If you use the Streamafrique app on a mobile device, tablet, or streaming media device, we may collect a resettable device identifier from your device. Resettable device identifiers (also known as advertising identifiers) are similar to cookies and are found on many mobile devices and tablets (for example, the "Identifier for Advertisers" (or IDFA) on Apple iOS devices and the "Google Advertising ID" on Android devices), and certain streaming media devices. Like cookies, resettable device identifiers are used to make online advertising more relevant and for analytics and optimization purposes.   

We use these types of technologies for various reasons, like making it easy to access our services by remembering you when you return; to provide, analyze, understand and enhance the use of our services; to enforce our terms, prevent fraud; to improve site performance, monitor visitor traffic and actions on our site; and to deliver and tailor our marketing or advertising, and to understand interactions with our emails, marketing, and online ads on third party sites.  

To help you better understand how we use cookies and resettable device identifiers, please see the information below:

Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we and our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service. 

Performance and functionality cookies: These cookies are not essential, but they help us to personalize and enhance your online experience with Streamafrique. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors' use of the Streamafrique service so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies may result in limited functionality of our service. 

Advertising cookies and resettable device identifiers: These cookies and resettable device identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you and for analytics and optimization purposes. These types of ads are called "interest-based advertising." Many of the advertising cookies associated with our service belong to our Service Providers. 

In connection with our use of these technologies, some of the websites and apps where we advertise, as well as advertising technology companies that we use to purchase, deliver, optimize, and/or measure our advertisements (collectively “Advertising Partners”), may receive limited information from us as part of our campaign targeting, measurement, and optimization (e.g., steps completed in sign-up and site visit or app open/install information).

Common uses of this type of information are to judge the effectiveness of and optimize ad campaigns, by allowing Advertising Partners to see when someone who saw an ad later signed up for our service.  Another common use is to make sure we do not serve ads trying to get individuals to sign up for the Streamafrique service if they are already a Streamafrique user.  

Streamafrique uses contractual and technical measures designed to prevent Advertising Partners from accessing information regarding specific title selections you make, URLs you land on, or shows you have watched on our service. We do not share information about title selections or your shows you have watched on our service.  

To exercise choice regarding cookies

For more information about cookies set through our website, as well as other types of online tracking (including the collection of information by third parties about your online activities over time and across third-party web sites or online services for online interest based advertising), and to exercise choices regarding them, click here. At this time, we do not respond to web browser "do not track" signals. 

To exercise choice regarding resettable device identifiers

To opt out of interest-based ads from Streamafrique in connection with a resettable device identifier on a mobile device, tablet, or streaming media devices, please configure the appropriate setting on your device (usually found under "privacy" or "ads" in your device's settings). You may still see Streamafrique ads on your device, but they will not be tailored to your likely interests.  

To exercise choice regarding other technologies

There are a number of ways to exercise choice regarding technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser's help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies, and as mentioned above, you can install an add-on to opt out of Google Analytics’ cookies altogether, if that is what you chose to do.

Streamafrique uses the information internally, mostly among selected and specific members of the Communications and Partnerships team to perform the tasks mentioned above (see section 4). We do not sell, trade, or otherwise transfer Personally Identifiable Information to outside parties unless we specifically ask Data Subjects for their consent to do it and you as a Data Subject have provided it. We may engage partners and other parties to assist us in operating our website, conducting our business, or serving our users. If for these activities, such parties needed some Personal Data, we would share it with them so long as they agree to keep this information confidential. Some of the purposes are hereunder explained;

The Streamafrique family of companies: We share your information among the Streamafrique family of companies as needed for: data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements; content development; and for other purposes described in the Use of Information section of this Privacy Statement.

Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).

Partners: As described above, you may have a relationship with one or more of our Partners, in which case we may share certain information with them in order to coordinate with them on providing the Streamafrique service to members and providing information about the availability of the Streamafrique service. For example, depending on what Partner services you use, we may share information:

in order to facilitate Partner pre-paid promotions or collection of payment for the Streamafrique service for distribution to us;

with Partners who operate voice assistant platforms that allow you to interact with our service using voice commands;

so that content and features available in the Streamafrique service can be suggested to you in the Partner’s user interface. For members, these suggestions are part of the Streamafrique service and may include customized and personalized viewing recommendations.

Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.

Protection of Streamafrique and others: Streamafrique and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Streamafrique, its users or the public, as required or permitted by law.

Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.

You may also choose to disclose your information in the following ways:

certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;

social plugins and similar technologies allow you to share information.

Social plugins and social applications are operated by the social networks themselves, and are subject to their terms of use and privacy policies.

Access to Account and Profiles

“Remember me” function: For ease of access to your account, you can use the "Remember me on this device" function when you log in to the website. This function uses technology that enables us to provide direct account access and to help administer the Streamafrique service without requiring reentry of any password or other user identification when your browser revisits the service. 

Giving others access to your account: If you share or otherwise allow others to have access to your account, they will be able to see shows you have watched, ratings, and account information (including your email address or other information in the "Account" area of our website). This remains true even if you use our profiles feature. You might have the option to use seamless account login through the Streamafrique mobile app, which enables login to the Streamafrique app on smart TVs, set top boxes, and other streaming media devices on the Wi-Fi network to which you are connected. If you use that feature, those devices will remain signed into your account unless you later log out of those devices. 

Profiles: Profiles allow users to have a distinct, personalized Streamafrique experience, built around the movies and shows of interest to them, as well as separate watch histories. Please note that profiles are available to everyone who uses your Streamafrique account, so that anyone with access to your Streamafrique account can navigate to and use, edit or delete profiles. You should explain this to others with access to your account, and if you do not wish them to use or change your profile, be sure to let them know. Profile users may be offered the opportunity to add an email address, phone number or other information to the profile and will be provided with notice of collection and use at the time such information is requested. 

Removing device access to your Streamafrique account: To remove access to your Streamafrique account from your devices: (a) visit the "Account" section of our website, app or device, choose "LOG OUT" and follow subsequent instructions where applicable to deactivate your devices or account (note, deactivation may not occur immediately) or (b) delete your Streamafrique settings from your device (steps vary by device and the option is not available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or Streamafrique ready device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

Your Choices

Email and Text Messages. If you no longer want to receive certain communications from us via email or text message, simply access the "Communications Settings" option in the "Account" section of our website and uncheck those items to unsubscribe. Alternatively, click the "unsubscribe" link in the email or reply STOP (or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your account transactions.

Push Notifications. You can choose to receive mobile push notifications from Streamafrique. On some device operating systems, you will be automatically enrolled in the notifications. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device's settings functionality to turn them off. We also offer push notifications on certain web browsers. If you agree to receive those notifications and subsequently decide you no longer wish to receive these notifications, you can use your browser’s settings to turn them off.

WhatsApp. If you have enabled WhatsApp messages in connection with your Streamafrique account or profile and no longer wish to receive them, you can use your WhatsApp app settings to block them.

Interest-Based Ads. Interest-based ads are online ads that are tailored to your likely interests based on your use of various apps and websites across the Internet. If you are using a browser, then cookies and web beacons can be used to collect information to help determine your likely interests. If you are using a mobile device, tablet, or streaming media device that includes a resettable device identifier, then that identifier can be used to help determine your likely interests. For your choices about interest-based ads from Streamafrique, please see the "Cookies and Internet Advertising" section (below).

Matched Identifier Communications. Some third-party sites and apps allow us to reach our users with online promotions about our titles and services by sending a privacy protective identifier to the third party. A privacy protective identifier means we convert the original information (such as an email address or phone number) into a value to keep the original information from being revealed. The third party compares the privacy protective identifier to identifiers in its database and there will be a match only if you have used the same identifier (such as an email address) with Streamafrique and the third party. If there is a match, Streamafrique can then choose whether or not to send a given promotional communication to you on that third-party site or app, and can optimize and better measure the effectiveness of online advertising. You can opt out in the “Marketing Communications” section of the “Account” section of our website.

 

We may release information when it is necessary to comply with the law, enforce our Site policies, or protect ours or others’ rights, property or safety. In this line, Streamafrique reserves the right to disclose Personal Data in case of a request by a national or international government authority, to investigate illegal or fraudulent acts committed against third parties or against Streamafrique.

We also may disclose your Personal information for any other purpose with your consent.

For some of our internal systems, your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Personal information that is collected and stored by third party services is protected according to the privacy policies of each of these providers. Any personal information that is accessed by Streamafrique’s Site from third party service providers may be stored in our database platforms. Non-personal information is safeguarded by  bluehost according to their privacy and terms of service agreements (click here for bluehost privacy and terms of service).

Application to third-party links

Occasionally, at our discretion, we may include links to third-party services or providers on our website, or feature content from third-party sites. The Streamafrique service may be provided through and/or utilize features (such as voice controls) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the Streamafrique service through platforms such as gaming systems, smart TVs, mobile devices, set top boxes and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the Streamafrique service. To the extent permitted by law, we assume neither responsibility for the content and activities of those linked sites, nor give warranties about their own data and information handling.

We are also not responsible for the safety of any information that you share with third party providers who advertise but are not affiliated with, our websites.

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you.

You can most easily do this by visiting the "Account" portion of our website, where you have the ability to access and update a broad range of information about your account, including your contact information, your Streamafrique payment information, and various related information about your account (such as the content you have viewed and rated). You must be signed in to access the "Account" section. You may also request that we delete personal information that we hold about you.

To make requests, or if you have a question regarding our privacy practices, please contact our Data Protection Officer/Privacy Office at privacy@streamafrique.com. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Please also see the "Your Choices" section of this Privacy Statement for additional choices regarding your information.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honour your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

 

How long do we retain Personally Identifiable Information?

In accordance with our data retention policy, we will retain your Personal Data only for as long as is reasonably necessary to achieve the purposes for which it is collected and for our legal entitlements and legitimate business interests.

Information collected by external parties, such as IP address, information collected through cookies, the URL/domain name of any referring website, and so on is maintained according to their policies. 

If you have questions about your privacy rights, want to review any Personal Data that we maintain about you, correct, withdraw your consent, delete your Personal Data, lodge a complaint, or raise a concern, you can:

Contact us through our Contact Form page

Contact us at the following address:

Streamafrique Limited, Kampala, Uganda

If you wished to unsubscribe from receiving updates or news, please contact us and we will promptly remove you from our correspondence.

Kindly notice that as long as permitted by law, a request for deletion of Personal Data or the revocation of an authorization to hold Personal Data may not proceed if the Data Subject has a legal or contractual duty to remain in the data files managed by CTI.

Availability of the Privacy Policy and updates

This Privacy Policy is effective as of 22^nd April, 2020 and available to you through our website at the URL https://streamafrique.com/Stream/Policy for viewing, printing or downloading.

Streamafrique reserves the right to amend the terms of this Policy at any time. We will post a note informing about any updates or amendments to our Policy at  https://streamafrique.com website.

Last Updated Date: 22^nd April, 2020